Italist
Italist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Italist has 2.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Better priced, Delivery, Great selection of goods.
Cons: Cant contact tehm to cancel the order, Difficult to talk to an employee, I have to contact my bank to ensure a refund.Recent recommendations regarding this business are as follows: "Have a contact number to communicate,", "Use Farfetch as their return policy and turn around time is far superior.", "Sorry, at this point I can’t recommend this company. Very good at talking not good at all at listening and relay solving the problem", "Don’t huy no customer service to attend to your needs.", "Skip this store especially during the holiday season.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Italist has 2.0 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Better priced, Delivery, Great selection of goods.
Cons: Cant contact tehm to cancel the order, Difficult to talk to an employee, I have to contact my bank to ensure a refund.Recent recommendations regarding this business are as follows: "Have a contact number to communicate,", "Use Farfetch as their return policy and turn around time is far superior.", "Sorry, at this point I can’t recommend this company. Very good at talking not good at all at listening and relay solving the problem", "Don’t huy no customer service to attend to your needs.", "Skip this store especially during the holiday season.".
Most users ask Italist for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: We buy such expensive designer wear that when u need to return something there is no one to talk to, the service is absolutely ridiculous, no contact number what so ever. You end up staying stuck
Horrible service, there is no one to talk to. I was busy all morning trying to make a return.
They were supposed to pick up the return with DHL, but they never arrived.
I keep trying to email customer support, but to no avail. Pay a few dollars more and get service like a normal human being.
- Better priced
- Service is terrible
- No communication
Preferred solution: Full refund
User's recommendation: Have a contact number to communicate,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Return policy, customer service response and how long it takes to receive refund,
I purchased a pair of shoes in June and returned them within a few days due to sizing/fit issues. It is now August 6th and I haven't received my credit, nor has customer service responded to my inquiry.
- Delivery
- Prices
- Selection
- Refund turnaround
- Lack of customer service
- Return policy
Preferred solution: Full refund
User's recommendation: Use Farfetch as their return policy and turn around time is far superior.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Reset password
I have followed the instructions to reset a forgotten password for my account. Your site goes around and around and I cant finish the task.
When someone purchase something from you, is an account with a password set necessarily?
I have the suspicion I actually dont have an account although I purchase shoes from you and have documented with te corresponding receipt. I need to get this done before ir becomes too late for returning the merchandise.
Order
User's recommendation: Sorry, at this point I can’t recommend this company. Very good at talking not good at all at listening and relay solving the problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged me then canceled my order
I purchased 2 items from Italist. I did not know my purchase was canceled until I logged into the italist website.
I used the chat feature on the website. Then I received an email afterward. I was told their affiliate did not have the stock. I was charged and told it would 'take several days for a refund'.
They did not have the items.
They also didn't ask if I wanted to substitute my items in the order, which I gladly would have done. If they do not have the inventory then it should not be on the Italist website.
- Great selection of goods
- Unfortunately items may not be available
- I have to contact my bank to ensure a refund
- Difficult to talk to an employee
Preferred solution: I would have liked them to substitute the order. A promo code and free overnight shipping would be nice after this. Again I have to wait several days for a refund for items they did not have in stock from an affiliate.
User's recommendation: Skip this store especially during the holiday season.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Las Vegas, Nevada
Complain
I purchased 2 Dolce & Gabbana Tshirts but only 1 were delivered, the other 1 got cancelled for out of stock but I was charged for 2 And would be paying to Klarna for
2 instead of just 1. I kept emailing them for price adjustment and no response at all
User's recommendation: Don’t huy no customer service to attend to your needs.
Queens, New York
Return end of Jun, never hear back
I purchased a Prada bag (which is $1600+ USD)from this website end of Jun. When I got the item, I noticed that the measurement was not accurate as their site described.
It was way bigger than it says. So I requested to return it like 2 days after I got the bag. Guess what, I never hear back from them. I email them many times, and every time, all I get is a follow-up email that says "someone will reach out to you shortly", but of course NO ONE does.
It is Aug now and I still hear nothing.
I should have not sent back the item even if it is not what I want. At least I still have the bag.
User's recommendation: Purchase at your own risk
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost order
I placed an order CB-0000615 almost a year ago and per their email the merchandise supposed to some from Italy. Due to Covid, the shipment was delayed at customers clearance for months. I placed one order but for some reason it was split into two orders of which I have never received, especially sunglasses which were kept at border due to custom clearance.
However, after months of long wait, Then they claim it was delivered but I never received it.
I want a full refund for this order.
Preferred solution: Full refund
User's recommendation: Please do not SHOP AT ITALIST.com. CUSTOMER SEVICE SUCKS..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No way to cancel an order placed by mistake before it ships
Have sent several emails to customer care to cancel a shipment.Noone has responded and can't call them.Just know you are on your own
- Cant contact tehm to cancel the order
Preferred solution: cancel order before it ships.
Lewisburg, Pennsylvania
Ma Shirt Is To Big
I Would Like A SmallerI Ask For Ah Small && You Guys Sent Ah Large && I Really Needed Tht Shirt smhh
User's recommendation: I Ask For Ah Small Yall Sent Me Ah Large && I Really Needed Tht Shirt Man Smh
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